This Privacy Policy applies to information collected through odekinaturals.com and through customer communications relating to our online store.
1. Who we are
Odeki Naturals is operated by Odeki Ghana Limited, a business producing and selling soaps, oils, creams and related personal-care products.
In this policy, “Odeki”, “we”, “us” and “our” refer to Odeki Ghana Limited. “You” and “your” refer to visitors and customers.
2. Information we collect
Depending on how you use our website, we may collect:
- Contact details: your name, telephone number, email address and delivery address when you provide them.
- Order information: products purchased, quantities, order totals, delivery preferences and order history.
- Payment-related information: payment status, transaction references and information needed to reconcile an order.
- Communications: messages and details you provide when asking questions or requesting support.
- Technical information: information such as browser type, device information, IP address and website usage data where it is collected by our website, hosting provider or enabled tools.
Please provide information that is accurate and necessary for your order. Do not send payment-card details or passwords through ordinary customer-service messages.
3. How we use your information
We may use personal information to:
- Process and manage orders and deliveries.
- Confirm payments and resolve transaction problems.
- Contact you about an order or a customer-service request.
- Maintain website security and prevent suspected fraud or misuse.
- Keep business, accounting and transaction records.
- Improve our products, customer experience and website where appropriate.
- Meet legal obligations and establish or respond to legal claims.
Where the law requires consent or another specific legal basis, we will seek to rely on the appropriate basis for the relevant use of information.
5. Payments and orders
When you place an order, we use the information required to manage that order, confirm its payment status and arrange fulfilment.
If you pay through a third-party payment provider, your transaction may also be subject to that provider's privacy and security practices. We do not ask you to share your payment password or one-time authentication code with us.
We retain relevant order and transaction records for legitimate business and legal purposes, subject to applicable retention requirements.
7. Data security and retention
We take reasonable measures designed to protect personal information from unauthorised access, loss, misuse or disclosure. No website or electronic transmission can be guaranteed to be completely secure.
We keep information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, resolving disputes and meeting legal obligations. The applicable period depends on the type of record and the circumstances.
8. Your privacy rights
Subject to applicable law and any relevant limitations, you may have rights to request access to your personal information, seek correction of inaccurate information, object to certain processing, withdraw consent where consent is the basis for processing, or request deletion where appropriate.
You may contact us to make a privacy request. We may need to verify your identity before responding. Some information may need to be retained where the law requires it or another lawful reason applies.
9. Children's privacy
Our online store is intended for people able to make purchases under applicable law. We do not knowingly seek to collect children's personal information without appropriate authority or a lawful basis. If you believe a child has provided personal information inappropriately, please contact us.
10. Changes to this policy
We may update this policy as our website, business practices or legal obligations change. The revised version will be published on this page with an updated date. Please review it periodically.
11. Contact us about privacy
For privacy questions or requests, contact Odeki Ghana Limited through the contact channels provided on our website.
Business address: 3rd Avenue Annex, Plot No. 28, Nungua, Greda Estate, Ghana.
Postal address: P.O. Box OS 1687, Osu, Accra, Ghana.