These Terms & Conditions apply to your use of odekinaturals.com and purchases made through the Odeki Naturals online store.
1. Acceptance of these terms
The website is operated by Odeki Ghana Limited. By browsing or using the store, you agree to comply with these terms and applicable laws. If you do not agree, please do not use the website to place an order.
These terms should be read together with our Privacy Policy.
2. Products and descriptions
We aim to describe and display our soaps, oils, creams and other products as accurately as possible. Product photographs are illustrative; colours and appearance may vary slightly between screens, photographs and physical products.
Please review the product description, ingredients, directions and warnings provided with the product before use. Contact us if you need clarification about a product before purchasing it.
3. Prices and product availability
Prices displayed on the website are shown in Ghana cedis (GH₵) unless otherwise stated. Applicable delivery charges and other disclosed costs will be presented as part of the ordering process.
Product availability and displayed prices may change. Adding an item to a cart does not guarantee that it will remain available until checkout.
If a material pricing or listing error affects an order, we may contact you to clarify it before proceeding. Where an order cannot reasonably be fulfilled, we will explain the available options and arrange any refund required by applicable law.
4. Orders and order acceptance
When placing an order, you are responsible for providing accurate contact, delivery and order information. Please review your order before submitting it.
An order confirmation or reference acknowledges receipt of your order; it does not necessarily mean the order has been dispatched. We may need to contact you to verify details, confirm availability or resolve a payment or delivery issue.
If we cannot fulfil an order, we will inform you and address any payment already collected in accordance with applicable law.
5. Payments
Available payment methods will be shown during checkout. You must provide accurate information and follow the instructions of the selected payment provider.
An order may require successful payment verification before it is processed or dispatched. A payment authorisation, pending transaction or checkout message should not be treated as final confirmation that payment has settled.
If a payment appears to have been deducted but your order status is unclear, contact us with your order reference and relevant transaction details. Never send us your payment password or one-time code.
6. Delivery and collection
Available delivery options, charges and any estimated timeframes will be communicated during the ordering process or through customer support.
Delivery may depend on your location, product availability, correct address details and the availability of delivery services. Estimates are not guarantees unless expressly stated as such.
Please provide a reachable telephone number and a complete delivery address. If delivery is delayed or an item arrives damaged or incorrect, contact us promptly so we can investigate and explain the appropriate next steps.
7. Cancellations, returns and refunds
If you need to cancel an order, contact us as soon as possible and provide your order reference. A request made before dispatch may be easier to accommodate, but cancellation is not guaranteed once an order has entered fulfilment or has been dispatched.
If a product is damaged, incorrect, defective or otherwise does not meet applicable legal requirements, contact us promptly with your order reference and a description of the issue. Photographs may help us assess the matter.
Return eligibility, any applicable conditions, and available remedies depend on the circumstances and applicable law. We will communicate the applicable return or refund process when you contact us.
Refunds, where due, may require verification and processing by the original payment provider. The time taken for funds to appear can depend on that provider or your financial institution.
8. Product use and safety
Use products according to their labels, instructions and warnings. Review the ingredients before use, particularly if you have a known sensitivity to an ingredient.
Stop using a product if you experience an adverse reaction and seek appropriate professional advice where necessary. Contact us to report a product concern.
Product information on this website is provided for general product-description purposes. Unless expressly stated and lawfully supported, it should not be treated as a substitute for medical advice or a guarantee that a product will achieve a particular result.
9. Acceptable use of the website
You agree not to:
- Use the website for unlawful, fraudulent or deceptive activities.
- Attempt to gain unauthorised access to the website or its systems.
- Interfere with website security, operation or availability.
- Submit information that you know to be false or misleading.
- Copy or misuse website content in violation of applicable rights.
We may take reasonable steps to protect the website against misuse and to comply with legal obligations.
10. Liability and consumer rights
We aim to provide accurate information and a reliable shopping experience. However, we cannot guarantee that the website will always be available without interruption or technical error.
To the extent permitted by law, we are not responsible for losses arising from events beyond our reasonable control. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded or limited.
11. Governing law and disputes
These terms are intended to operate in accordance with the laws of Ghana. If you have a concern about an order, please contact us first so that we can try to resolve it. This does not prevent you from exercising any legal rights or remedies available to you.
12. Contact information
These terms relate to the online store operated by Odeki Ghana Limited.
Business address: 3rd Avenue Annex, Plot No. 28, Nungua, Greda Estate, Ghana.
Postal address: P.O. Box OS 1687, Osu, Accra, Ghana.
For order, delivery, cancellation or refund questions, please use the customer contact channels provided on our website and include your order reference where relevant.